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Monitor state and data quality
Follow customer-visible Golden work, diagnose product outcomes, and distinguish customer administration from SaaS platform operations.
External Golden operations focus on the work and outcomes visible through the product: entity state, task execution, schedules, file exchanges, destination events, data quality, and access lifecycle.
Operational questions
| Question | Customer-visible evidence |
|---|---|
| Is an entity available? | Entity status and validation |
| Did long-running work finish? | Task instance status, progress, and messages |
| Will work run again? | Schedule state and next configured execution |
| Did data reach a destination? | Product-event state for that destination |
| Can a user or integration perform the task? | Role, token state, and authorization response |
| Is mastered data usable? | Search, candidate, record, history, and quality outcomes |
Start with Follow tasks and product events for the procedure, and Tasks and schedules for task states, progress, cancellation, scheduling operations, and failure evidence. Use Monitor product metrics for daily snapshots and on-demand quality measurements. Entity and task responses provide record, duplicate, and execution counts. Use Troubleshoot Golden for symptom-driven diagnosis. The web administration guide provides the current Tasks and Events navigation paths.
Service responsibilities
Customers monitor product outcomes; Trazadera operates the Golden service. See the service responsibilities for the shared responsibility and support boundary.